Client Advisors

Jun 30

Acquia is looking for Drupal experts to join our customer support team to help us provide exceptional service to our growing customer base. We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You will join a dedicated support team that is helping customers all over the globe overcome obstacles related to their websites. As part of that team, you will interact directly with our customers and partners to resolve technical issues in a timely manner, be responsible for all communications needed to develop and maintain excellent customer relationships, work with engineering to find fixes, workarounds and identify defects, and contribute to the continuous improvement of our support services and infrastructure.

Essential Skills and Characteristics

  • 1 – 3 years of Drupal experience and astute diagnostic skills
  • Exceptional verbal and written communication skills
  • A compulsion for creating order out of chaos. You’re a puzzle-doer.
  • Methodical approach to problem solving
  • A penchant for turning over all the rocks and resolving issues thoroughly.
  • Ability to install and configure Apache, MySQL, PHP, (LAMP/XAMP/MAMP stack)
  • Aptitude for building, configuring, and troubleshooting a variety of Drupal site recipes (multimedia, social networking, brochure sites, and so forth)
  • Understanding of network protocol layers, security layers and domain models
  • Bachelors or Masters in Computer Science or a related discipline
  • French or German language skills, a plus

Accepting applications immediately. Seeking candidates in London, UK or Oxford, UK.

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